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Your account is how your group’s website knows you. It is identified by your email address, and it carries your member status, your profile, your dues and the notifications you receive. There are three ways an account comes into being: you apply to join the group, you sign in with Google or Facebook, or your group already holds a record of you and you claim it. Applying is the one that makes you a member.

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Applying to join

Your group’s Join page has the button that starts an application; on a group that runs its membership through Meetup, that button takes you to Meetup instead. If you can’t find it, go to /apply directly.
1

Confirm your email address

Under Please enter your email address, enter the address you want to use, then press Send the code. The page tells you “We will send you an email with a code to confirm your email address.”
2

Read the code from the email

The page changes to Please check your email. Find the email, and enter the six digits under Enter the code from the email:. If the email hasn’t arrived, check your junk folder. If you typed the address wrongly, press Was that the wrong email address? and start again.
3

Answer the application questions

Your group writes its own application questions, so what you are asked varies. The questions are grouped into sections, one screen at a time, and your answers are saved as you move between them.
4

Save a card, if your group asks for one

Some groups collect dues with the application. If yours does, you are asked for a card before the last screen.
5

Send it

On Confirm Your Member Application, check your answers and press Send. If you saved a card, this screen reminds you that doing so wasn’t the last step: “Your card has been saved, but we haven’t received your application. Use the Send button below to submit it for review.”

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After you apply

You see ”🎉 You successfully submitted your application!”, and the page tells you two things worth remembering:
  • You can change your answers until the application is approved or declined. Press Edit your application to go back in.
  • If you are accepted, you get a welcome email and a second email with a link that sets your password. That link expires, so use it when it arrives. If it has already expired, you can reset your password instead.
While your application is waiting, your account page shows Member status with a link reading You have a pending application.
If you are already an active member and open the application page, it says “This page is for non-members only.” and offers Continue to Member Home. If your membership has lapsed it offers Renew your membership instead — a lapsed membership is renewed, not re-applied for.

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Finishing an account that was started for you

Sometimes a record of your email address exists before you have ever signed in, and the account behind it was never completed. When you sign in at such an address, the login form asks you to finish it rather than making a second account.
1

Sign in as normal

Enter your email address, press Next, then press Send login code and enter the code from the email.
2

Give your name

Once the code is accepted you are asked to fill the account in. Enter Your name, and leave or clear Email me when there are new events and announcements.
3

Finish

Press Yes, create my account. Nope, nevermind backs out and returns you to the email field.
That screen is headed “No account was found for your address. Would you like to create one?” even though a record of the address does exist — what is missing is the rest of the account, not the address.
Finishing an account doesn’t change your standing in the group. If you weren’t a member before, you aren’t one now — apply, as above. Your Member status on the Account page is what to check. If your group holds nothing at all for the address you typed, GroupFlow can’t send you a login code, and the login form does not offer to create an account for you. You get an email headed “No account found for this email address” instead. Apply to join, and the application creates the account as part of confirming your address.

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Signing in with Google or Facebook

The login form offers Continue with Google and Continue with Facebook above the email field. If the address Google or Facebook holds for you is the one on your member record, you are signed into that account; if it isn’t, a new account is created with that address. There is nothing to connect by hand, and nothing to set up first.
If signing in this way lands you somewhere unfamiliar — no membership, none of your history — the address held by Google or Facebook is not the one your group has for you. Sign in with your email address and a login code instead.

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If you are already a member and have never logged in

Groups that came to GroupFlow from Meetup may hold a member record for you that has no email address on it. You can claim it: go to /register-member/email, enter your address under Registration, and press Next. GroupFlow emails you to confirm the address, and once confirmed it is attached to your member record. If no email arrives, the page points you on — either to the next step, or to applying as a new member, depending on what your group has set up.

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Your account settings

Your Account page holds everything about signing in and being reached. Open the user menu on your group’s website and choose Account.

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Changing your email address

GroupFlow doesn’t take your word for a new address. When you save one, the form tells you: “Upon save, you will be sent an email to confirm that you own the email account. Your new email address will not be registered until it is confirmed.” Two new rows then appear on the page until you finish:
  • Pending email confirmation, showing the address you asked for, with Resend code if the email didn’t arrive.
  • Confirmation code — press Enter code and type the code from the email.
Your old address keeps working until the new one is confirmed. Some groups don’t let members change their own address at all. In those groups the Change button is still there, but saving a new address fails with “Email changes are not allowed for this group” — ask an organizer to change it for you instead.

Updating Your Profile

Your photo, your answers, and who can see them.

Login Troubleshooting

When the password, the code, or the email won’t work.