What your Account page says about your membership
Open the user menu on your group’s website and choose Account, or go to/members/account. The Membership section — “Your standing in the group.” — holds:
inactive is the one to act on: it means your membership has lapsed. Renew it rather than applying again — see below.
The Billing section — “Dues and the cards you pay with.” — holds up to two rows, and which you get depends on your group and your standing:
- Membership dues, “See what you owe and your payment history”, with View dues. Shown while your membership is active or lapsed.
- Payment cards, “Add, remove or change your default card”, with Manage. Shown when your group takes card payments.
Your dues
View dues opens Member Dues, which you can also reach at/members/dues. If your group has excused you from paying, a Dues row says so — a Dues Exempt pill and “You are exempt from paying dues.” — and the rest of the page’s dues rows are not shown at all.
Otherwise it lists:
Under Dues Payment, a line tells you where you stand — “Your membership expires in 34 days.”, “Your membership auto-renews in 34 days.”, or “Your membership expires today.” once it is the last day. A membership that has already run out gets a warning banner instead: “Your membership expired 6 days ago.”
At the foot of the page, “If you have any questions, or if you encounter any problems, please contact the Membership Team at…” gives the address your group reads. Use it for anything about your own membership that this page can’t settle — a payment that didn’t go through, a plan you can’t see, a date that looks wrong.
Changing your pricing option
Groups can offer more than one plan, and more than one price within a plan — a standard rate and a concession, say, or a year against a month. change beside Dues pricing option opens “Select a different pricing option.” and lists every plan your group currently offers, each price beside its name. Pick one and save; the new price is what your next payment charges. Only the plans your group has open are listed, so the set can change between visits.Paying
Make a Payment sits under Dues Payment, and it is how you renew a lapsed membership as well as pay an upcoming one. It appears once your due date is less than about six months away, and always if your group holds no due date for you.1
Choose a plan
Under Membership Pricing, “Please select a membership plan” lists your group’s plans with a price beside each option. One may be chosen for you already — your group’s usual plan, or the one you are on. The running Total is above the buttons, and Continue goes on.
2
Choose how to pay
Payment Method opens on Saved Cards if you have any, each with its expiry and the default one marked Default. To pay with something else, choose Add a new payment method and enter the card below — the page says as much: “To use a different or updated card, choose “Add a new payment method” above and enter it here.” With no cards saved, the card form is all you get.
3
Decide whether to keep the card
A new card offers Save Card: “Remember my credit card for future transactions (dues / events).” or “Do not remember my card.” If you keep it and you already have cards saved, Make this card the default. appears too.
4
Pay
The last button reads Pay followed by the amount.
Renewing a lapsed membership
A membership that has run out is renewed, not re-applied for. Going to the application page as an inactive member tells you as much: “You are currently logged in as an inactive member.”, with a Renew your membership button that takes you to Member Dues. Pay from there as above.Auto-renew
With Dues auto-renew set to on, GroupFlow charges your default card when your membership comes due instead of waiting for you. change beside the row opens the Auto-renew checkbox, under the line “Requires a valid payment method on file to be enabled.” Turn it on without a usable card and the form says so straight away — No active payment method, “No active payment method is on file, so the renewal charge will fail. Save a card under Payment Cards on your Account page.” Once auto-renew is on, and while your membership still has time left, Member Dues adds a short health check on the card that will be charged. It opens with “Please check your default payment card and ensure it is up to date.”, where default payment card takes you to your Account page, and then:Your saved cards
Manage beside Payment cards opens Payment Cards in a window over your Account page. It holds every card you have saved, for dues and for event registrations alike. With nothing saved yet you get the New Card form on its own.- Add new card opens New Card, and once you have a card saved already Make this card the default. sits below it. Save Card stores the card, and the page confirms with “Added payment method”.
- Selecting a saved card swaps those buttons for Remove and Make Default. Make Default confirms with “Updated card”; it is unavailable on the card that is already the default.
- Remove deletes the card, and the page confirms with “Removed card”.
- “This is your only payment method on file and dues auto-renew is enabled. Add another card first, or turn off auto-renew on your Dues page.”
- “This is your only payment method on file and it’s needed for an event registration that hasn’t been charged yet. Update the payment card in your event registrations first, then come back to remove this card.”
Dues reminders
Whether GroupFlow emails you before a payment is due is yours to set. Notification preferences — the Notifications section of your Account page, with Manage — opens Email Notification Settings, where Dues: Upcoming dues payment reminders or past due reminders sits under Membership. Clear it and the reminders stop; your due date doesn’t move.Closing your account
Deactivate is the last item in your Account page’s side menu, and the section it goes to is headed Deactivate account: “Leave the group and close your account. You’ll be asked to confirm, and can choose to delete all personal data.”1
Press Deactivate…
The Deactivate Account window opens.
2
Say why, if you want to
Under “Please tell us why you’re leaving:” there is a box for anything you’d like to tell the group. It is optional.
3
Decide what happens to your details
Leave Delete my profile and all personal data clear to close the account and leave your record with the group. Tick it and, as the form says, “all your personal information will be permanently deleted from our system. This action cannot be undone.”
4
Confirm
The last button reads Yes, deactivate my account, or Yes, permanently delete my account and data when you ticked the box.
Creating Your Account
Applying, signing in, and your account settings.
Viewing and Registering for Events
Finding events, registering, and paying for a ticket.